Standard delivery is available for Qatar orders only. Orders placed online are normally delivered on the same day, but longer processing may be required during promotions, holidays, and festive seasons.

Delivery is free on all orders above QAR 499.

Conditions may apply to certain areas of Qatar, and Samsonite Qatar does not ship to P.O. Boxes.

If your order has not arrived by the estimated delivery date, please email info@samsonite.com.qa.

Samsonite Qatar reserves the right to adjust the delivery rate without prior notice, and any change will be reflected at checkout.

Samsonite Qatar accepts returns of unused or defective purchases within 15 days of delivery. Refunds are issued through the original payment method. Please contact info@samsonite.com.qa or call +974 4469 2327 to begin a return.

Returned items must include a copy of the invoice or receipt and be in the same condition as delivered, with leather tags, dust bags, accessories, and authenticity cards included. Used or worn items are not eligible for return. Damaged, soiled, or altered items may incur a 50% restocking fee, and monogrammed or personalized items are non-returnable.

Return the item to the Blue Salon showroom on C-ring Road, Doha, Qatar. Pack the product securely in its original packaging where possible, include all paperwork, parts, accessories, and the invoice or receipt, then keep the order number for return status checks.

Exchanges are accepted on a case-by-case basis within 30 days. Monogrammed and personalized items cannot be exchanged.

Once the returned item is received and processed, the refund is credited to the original payment method. Please allow 3-5 business days for in-showroom processing and up to seven days after processing for the refund to reach your account. Refund payment can take a maximum of one month from the return date.

You may cancel an order before it is dispatched from the warehouse. Any payment already made will be refunded through the same payment method used for the order.

The warranty applies only to the first purchaser or gift recipient and covers manufacturing defects. It does not cover misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage.

Warranty repairs must be handled by an approved Samsonite Service Centre. You will need the completed warranty certificate or original purchase receipt, and you are responsible for the cost of getting the product to the Service Centre, including packaging, shipping, and applicable taxes.